Usage Policy

This Usage Policy (“UP”) applies to all hosting services, hosting solutions, cloud services, and other services and solutions made available by HOSDEX LLC, either directly or through one of its brands (“we” or “us”), as well as its suppliers and affiliates (collectively, “Services”). This UP is an integral part of your agreement with us and is incorporated by reference into the terms pursuant to which we provide you the right to access or use the Services.

YOUR ACCESS TO AND USE OF THIS SERVICES ARE GOVERNED BY THIS UP. BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS UP. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES.

We reserve the right to alter this UP at any time, and such modifications shall become immediately effective upon posting the modified UP or by notification to you of the modified UP.

General Statement

The purpose of this UP is to set forth the expected conduct of users of the Services and the types of actions and content that are contrary to our mission and philosophies. This UP is intended to protect the Services and our employees, customers, and end users from improper, inappropriate, abusive or illegal activity. We may suspend or terminate your right to access and use the Services if, in our sole determination, we believe you have violated this UP.

Responsibilities and Prohibited Use

You are responsible for your use of the Services as well as the activities of all of your agents, representatives, and end-users (“Users”), and you will ensure such Users abide by this UP. The Services shall be used solely for legitimate business and commercial purposes, and you shall not use the Services for activities which, in our sole discretion, may be illegal, offensive, abusive, or in a manner that interferes with or adversely affects the Services or use of the Services (including deliberate attempts to overload a system and broadcast attacks) or that would expose us to criminal or civil liability.

In general, you agree not to use the Services to engage in wrongful activities or in a way that is inappropriate, causes a disruption to the Services, or violates the rights of others. Some examples of prohibited activities follow, but this is not an exhaustive list. You and your Users agree not to use the Services for:

  • Hacking, phishing, spamming, scamming, identity theft, fraud, forgery, deception, virus or malware distribution, network attacks, and interference with any other user’s use of the Services.
  • The unauthorized access, monitoring, collection, or use of data, systems or networks.
  • Transmitting, distributing or storing illegal or fraudulent information or material or information or material that will infringe or otherwise violate any privacy, intellectual property, publicity or other personal rights including, any copyright, patent, trademark, trade secret or other proprietary right.
  • Engaging in offensive activities such as harassment or transmitting or distributing content that is inappropriate, obscene, defamatory, threatening, abusive, that advocates violence, or that violates a law, regulation, or public policy.

In addition, you and your Users must comply with all applicable laws, rules and regulations related to your use of the Services, specifically including data protection and privacy laws, as well as laws relating to unsolicited commercial electronic messages.

Our Rights

We reserve the right at all times to investigate any actual, suspected, or alleged violations of this UP. You shall cooperate with us in investigating and correcting any actual or alleged breach of this UP by yourself of any User. We further reserve the right to cooperate with legal authorities and third parties in investigating any alleged violations of this UP, including disclosing the identity of any User that we believe is responsible for such violation. We may implement technical mechanisms to prevent UP violations. Nothing in this UP shall limit our rights and remedies at law or in equity that may be available.

Consequences of Violations of This UP

If we, in our sole discretion, reasonable believe you or your User violated this UP, we may suspend your Services without prior notice, terminate your agreement with us, block any traffic that we reasonably believe is in violation of this UP, and take any other actions permitted under applicable law. In addition to any other remedy we may have, we may charge you our standard hourly rates together with our reasonable legal fees, and the cost of equipment and material needed to investigate, respond to, and remedy any violations of this UP by you or your Users.

Disclaimer

The purpose of this UP is to set forth the expected conduct of users of the Services and the types of actions and content that are contrary to our mission and philosophies. This UP is intended to protect the Services and our employees, customers, and end users from improper, inappropriate, abusive or illegal activity. We may suspend or terminate your right to access and use the Services if, in our sole determination, we believe you have violated this UP.

Notification of Violations

If you become aware of any violation of this UP by anyone, including your Users, you must immediately notify us using the Abuse Report Form found here or by emailing us at abuse@hosdex.com

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Frequently Asked Questions

Got questions?

What is hosting for a website?

Every website that you visit consists of a domain name and a web host. The easiest way to picture it is to think of the domain name as the address and the hosting as the physical building.

When you’re browsing the web and you type in a URL (i.e. https://www.hosdex.com), your web browser basically queries that domain name (i.e. hosdex.com) and asks it where the website is hosted. The browser then loads up the contents that are stored there.

Hosting is effectively the process of using a server to host a website, and there are all sorts of different types of hosting available out there on the market. HOSDEX, just like most web hosts offers different packages so that their customers can pay for just the resources that they need. The more popular the website is, the more resources it’s likely to need to function effectively.

The good news is that with HOSDEX, you can scale your hosting package as and when you need it, so you can start off with Basic hosting plan and gradually upgrade to Premium or even VPS plan later.

How does website hosting work?

Your website is basically a collection of files and (in most cases) database that are served up to your visitors as they browse around it. HOSDEX will allocate space for you to store your website and database.

When you sign up HOSDEX, you’ll receive login details to access your hosting account’s admin panel.

At HOSDEX, we offer custom built hosting control panel. Using our control panel you can carry out basic hosting management, monitor resource usage, create email addresses and install content management systems (CMSs) like WordPress. Note that this is different to the admin panel for your website, which will be created when you install a CMS. This is the admin panel for your server as a whole.

What types of hosting are there?

Hosting comes in all different shapes and sizes, with different setups suitable for different types of a webmaster. In general, hosting can be broken up into the following categories:

Shared Hosting: This is usually the cheapest form of hosting because it’s the most economical when it comes to the use of hardware. Shared hosting means that multiple different websites are all hosted on the same server, with each user being allocated a certain amount of storage space and a certain amount of resources. This is often the best option for hobbyists and bloggers.

VPS Hosting: A virtual private server (VPS) setup is like a shared hosting setup on steroids. It generally uses more powerful hardware and takes its name from the fact that while multiple websites are being stored on the same physical hardware, each uses virtualisation software to allow them to operate independently as though they were dedicated mini-servers.

Dedicated Hosting: Dedicated hosting is a good choice for the pros, and like its name suggests, it involves the use of a server that’s dedicated to a single website. In other words, unlike shared and VPS hosting, the user doesn’t have to share storage space and resources with other people and they have a physical piece of hardware all to themselves.

Cloud Hosting: Cloud hosting allows webmasters to tap into a large bank of servers that are all interlinked and designed to take over from each other if needed. In other words, if you need more resources, the cloud will provide more resources to rise to the demand. Cloud hosting is usually the best option if you want to aim for 100% uptime and don’t care how much you need to pay for it.

HOSDEX provides a mix of shared and cloud hosting. This setup allows us to provide fast hosting with nearly 100% uptime at an unbeatable price.

Will I get a domain name for free?
Yes! We make it easy for you to get going by offering a free domain name when you sign up for an annual plan. We also offer some of the lowest prices on the market so that you can set up your website without spending a small fortune.
Can I transfer a website to HOSDEX?
Yes - and we actively encourage it! If you’re using one of the more common CMS platforms such as WordPress then there are plenty of tools available to make it easy to export from one host and to import into another. But if you’re not using a common CMS - or if you need a little help along the way - then just let us know. Our staff will do everything they can to help you to make the transfer - and we’ll do it free of charge!
Can I buy hosting without a domain?
Yes, you can. If you want to, you can purchase domain names from elsewhere and point it to your server with HOSDEX. If you want to keep your domain name and your website hosting together under a single provider — which we’d recommend for convenience and easier troubleshooting — then you can also transfer an existing domain name to HOSDEX. Just get in touch and let us know!
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